RETURN POLICY OR SIZE CHANGES

Any defects, delivery issues or changes must be notified within 15 days of receiving the product.

IF YOU RECEIVE A DEFECTIVE GARMENT

Send an email to info@mirafestival.com informing us about the issue.

Put the garment back in a package (or the same one it arrived in).

MRW will deliver the new garment and pick up the one to be returned.

We will cover both the delivery and the return costs.

 

NOTE: Garments must be in the same condition they were delivered. Exchanges or returns of used, dirty or excessively wrinkled garments will not be accepted. Once the condition is checked and verified, we will refund the amount.

IF YOU CHOOSE A WRONG SIZE

It is VERY IMPORTANT to check the size guide before buying. If you do choose a wrong size, send an email to info@mirafestival.com informing us of the situation.


Before returning the garment, you will have to pay the expenses that will be generated from the new delivery and the return, to the account number that will be provided to you by email. Put the garment back in a package (or the same one it arrived in). Write the garment’s order number on a piece of paper and add it to the package. Once we receive proof of the transfer of the expenses for the new delivery, the new garment will be sent. MRW will deliver the new garment and pick up the one to be returned.

 

NOTE: Garments must be in the same condition they were delivered. Exchanges or returns of used, dirty or excessively wrinkled garments will not be accepted. Once the condition is checked and verified, we will refund the amount.

Garments must be returned to the following address:

MERACLIC SOLUTIONS SL
Carrer Picapedrers, 14,
08800, Vilanova i la Geltrú, Barcelona

Att: Alex Balduz
Teléfono: 930 130 243